CCXPRESS Privacy Policy

Last Updated: February 2, 2025

 

At Cross Country Xpress, Inc. (along with our subsidiaries and affiliates, collectively referred to as “CCXPRESS”), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains the types of personal information we collect, how we use it, who we may share it with, and the measures we take to safeguard it. It also describes your rights regarding your information, including how to access or update your details, withdraw consent, opt out of certain communications, and ask questions about our privacy practices.

Please note that this Privacy Policy applies only to CCXPRESS’s online services and does not apply to The CCXPRESS Store or any other retail locations. Additionally, this Policy does not cover subsidiaries or affiliates of Cross Country Xpress, Inc. that maintain their own privacy policies.

Our privacy practices may differ depending on the country or region in which we operate, in order to comply with local regulations and practices.

You can find specific country-related information by selecting the appropriate link below.

Contents:

  • Information We Collect
  • How We Use the Information We Collect
  • Interest-Based Advertising
  • Information We Share
  • Your Rights and Options
  • Access and Correction
  • Data Transfers
  • How We Protect Your Information
  • Updates to This Privacy Policy
  • Contact Us
  • CCXPRESS: Privacy Notice – EEA Addendum

1. Information We Collect

We collect personal information from consumers when they engage with our services or interact with our website, apps, and customer service channels. This may include:

  • Personal Information: Name, contact details, payment information, and other identifying data.
  • Shipping Information: Details about shipments, including the sender’s and recipient’s contact information, addresses, delivery instructions (e.g., leave with a neighbor), and proof of delivery (signature).
  • Account Information: CCXPRESS account numbers, usernames, passwords, and credentials.
  • Payment and Financial Data: Payment card details, billing address, bank account numbers, and tax identification numbers (when applicable).
  • Location Data: Physical location information collected via GPS, geocodes, or other methods during shipment pick-up or delivery.
  • Online Activity Data: Information about your interaction with our websites, apps, and tools, including IP address, device identifiers, operating system, browser settings, language preferences, and usage patterns.
  • Social Media Information: Data from our official social media pages and interactions, including publicly shared content and user-generated information.
  • Survey and Communication Data: Information you provide in response to surveys or communications with CCXPRESS.

Additionally, we may receive personal information from third parties, such as public databases, social media platforms, or our marketing and analytics partners.

2. How We Use the Information We Collect

We use your personal information to provide our services, improve user experiences, and communicate with you. Specifically, we may use the data for:

  • Processing orders and providing shipping services.
  • Managing customer accounts and responding to inquiries.
  • Sending updates on shipment status or promotional offers.
  • Analyzing and improving our products and services.
  • Conducting marketing and advertising campaigns.
  • Complying with legal and regulatory requirements.

3. Interest-Based Advertising

We may engage in interest-based advertising to deliver targeted ads to you across websites and apps. This involves using cookies, web beacons, and other tracking technologies to gather data about your online activities. This helps us display ads that are more relevant to you based on your browsing history and interests. Third-party networks may also collect information about your online behavior.

You can control your preferences regarding interest-based advertising by adjusting your browser settings or using opt-out tools provided by advertising networks.

4. Information We Share

We may share your personal information in the following situations:

  • With service providers and business partners who assist us with shipping, payment processing, customer support, marketing, and analytics.
  • With third-party vendors for the purpose of providing and improving our services.
  • In connection with legal obligations: We may disclose personal information if required by law, such as in response to subpoenas, legal orders, or government requests.

We do not sell your personal information to third parties.

5. Your Rights and Options

You have several rights regarding your personal information:

  • Access and Correction: You can request access to the information we hold about you and request corrections if necessary.
  • Withdraw Consent: If you have previously consented to the collection or use of your personal information, you can withdraw your consent at any time.
  • Opt-Out of Marketing: You may choose to stop receiving promotional communications from us by following the opt-out instructions in any email or by contacting us directly.
  • Right to Erasure: You may request the deletion of your personal information, subject to certain legal limitations.

6. Access and Correction

If you wish to access, update, or correct your personal information, you can do so by contacting us using the details provided below. We will respond to your request in accordance with applicable laws.

7. Data Transfers

If we transfer your personal information to countries outside your region, we ensure that appropriate safeguards are in place to protect your data. These safeguards include standard contractual clauses or other legal mechanisms to ensure compliance with privacy laws.

8. How We Protect Your Information

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee the absolute security of your data.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the updated policy will be indicated at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

CCXPRESS, Inc.
[info@crosscountryxpress.com]

CCXPRESS Privacy Notice – EEA Addendum

If you are located in the European Economic Area (EEA), additional privacy rights may apply. Please refer to our EEA Addendum for further details.