Frequently Asked Questions (FAQ) – Cross Country Xpress Inc Cargo Shipping
Welcome to the FAQ section for Cross Country Xpress Inc. Here, we aim to provide clear and concise answers to your questions regarding our cargo shipping services. Should you need further assistance, please do not hesitate to reach out.
General Questions
1. What types of cargo do you ship?
We specialize in shipping a wide variety of cargo types, including containerized goods, oversized freight, perishables, and hazardous materials. Please contact us to discuss your specific shipping needs.
2. What shipping methods do you offer?
We offer multiple shipping methods, including ocean freight, air freight, and ground transportation. Our expert team will assist you in choosing the most efficient and cost-effective option tailored to your requirements.
3. What is the status 'exception'?
The ‘exception’ status indicates that an unexpected event is hindering the delivery of your package. Examples include customs delays, holidays, absent recipients, or missing documentation. For further details regarding the specific event affecting your shipment, please contact our customer service team.
4. How do I book a shipment?
How do I book a shipment? You can easily book a shipment by contacting our customer service team or through our online booking portal. Please have your shipment details ready, including cargo type, dimensions, weight, and destination.
5. What factors influence shipping costs?
Shipping costs vary based on several factors, including weight, dimensions, shipping method, and destination. Any additional services required, such as insurance or expedited shipping, may also impact pricing.
6. Are there any hidden fees?
We assure our clients that we maintain transparency in our pricing. All information concerning fees will be communicated clearly during the booking process. If you have any questions, please ask.
7. How can I track my parcel without a tracking number?
If you do not have a tracking number, you can use the reference number assigned to your shipment to track it online. Additionally, eligible customers can utilize our CCXPRESS InSight® service for enhanced visibility. If needed, you can also contact our customer service via live chat (available Monday to Friday, 7:30 AM – 7:30 PM) for assistance.
8. What happens when no one is available to accept a shipment?
If you are not available for delivery, the courier may leave a delivery attempt notice. This notice can be used to request a new delivery through our CCXPRESS Delivery tool. Simply select ‘By Door Tag’ from the dropdown menu, enter your tracking number, email address, and phone number to arrange a convenient delivery option.
9. Can I change the delivery address of my package?
An address change request can only be honored if the following conditions are met: the sender has not placed restrictions on address changes, the new address is within the same country, and the shipment has not yet been delivered. For such requests, please reach out via LIVE CHAT. Additional restrictions and fees may apply.
10. What is an Air Waybill (AWB)?
An Air Waybill (AWB) is your CCXPRESS shipping label. It is generated upon shipment creation and contains vital information about the package, including barcoding and a 10-digit tracking number. For more details on filling out this document, please refer to our Service Guide.
11. How can I pay my duties and taxes?
Duties and taxes can be quickly paid using our Online Payment Service with a credit or debit card. Alternatively, you can reach out to our Customer Services via LIVE CHAT for payment options. Please make sure to have your invoice number, located at the upper right corner of your Duty and Tax invoice, ready for reference.
12. Can I get a refund if my delivery is late?
At Cross Country Xpress Inc, we strive for timely deliveries. Our Money Back Guarantee applies even if we miss our quoted delivery time by as little as 60 seconds. You can utilize our Online Claims tool to submit a refund request. (Terms and conditions apply; please see our Conditions of Carriage for further details.)
13. I want to make a complaint. What should I do?
We are committed to addressing any issues you may have with our service efficiently and professionally. If you wish to file a complaint, please contact us directly, and we will investigate the matter to implement the appropriate actions.
14. Can you leave my package without a signature?
As a standard practice, we require a signature upon delivery. However, you may authorize us to leave your package without a signature by providing a signed confirmation indicating a secure location for the courier to place your package. If you have received a delivery attempt notice, this can also be used as authorization. Please note that the decision to leave the package without a signature is at our discretion.
15. Where can I find the details for my local CCXPRESS station to collect my parcel?
To collect your shipment from a local CCXPRESS depot, please contact us to arrange pick-up. Once coordinated, we will provide the necessary location details and opening hours. Additionally, our customer service team can assist you in finding the nearest International CCXPRESS facility or our Domestic locations.
Final Notes
If you have any further questions or require additional information, please do not hesitate to contact us at info@crosscountryxpress.com. At Cross Country Xpress Inc, we are dedicated to providing outstanding service and ensuring your cargo shipping experience is seamless and efficient. Thank you for choosing us for your logistics needs!